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OrcaSong currently ship everywhere in the United States. Yippee! We apologize for not being able to ship internationally.TELL ME HOW IT WORKS.
All orders are processed within 1-2 business days (orders placed after 1 pm PST will be processed the following day). We are a growing business so we appreciate your patience. Orders are not shipped on weekends or holidays.ORDERS WITH HAND SANITIZER
Due to shipping regulations, all hand sanitizers that contain alcohol can only sent via USPS Ground, which can take up to one week for delivery.
We believe in what we make and think you will too. We happily offer a 90-day satisfaction guarantee for all of our products.
If you weren’t quite in love with something, we are happy to exchange it for something else or refund you in full to your original form of payment (excluding original shipping charges) within the 90-day period.HOW DO I PLACE A RETURN OR EXCHANGE?
We’re sorry that your OrcaSong product wasn’t quite right for you. Please reach out to firstname.lastname@example.org with your order number and what you would like to return or exchange, and we’ll help you get it back to us.
Unfortunately at this time, we cannot cover the cost of shipping for your return but promise that we will help in any way we can.HOW LONG WILL IT TAKE?
Credit card refunds usually take 5-10 business days to return to your account once processed. PayPal payments will take up to 2 days to process.WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?
Whoops! If you have received an item that was not on your order, sorry about that! Reach out to email@example.com with your order number and we will get your rightful product to you ASAP!HELP! I CAN’T FIND MY RETURNS SLIP
No worries! Reach out to firstname.lastname@example.org for more information. Also, we are a small island farm and are not currently able to cover your return shipping costs. We are happy to help in any other way we can.
Our return address is:
We’re sorry that happened but OrcaSong.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Reach out to email@example.com for information on how to file your claim and we will help in any way we can.